Our Payment Platinum proposition is tailored to provide a range of proactive services which enables us to support your mobile payment needs in a customizable way. With this platinum service you can request access to a client services account manager, from basic to platinum support levels and optional proactive programs.
In addition, this proposition includes:
- Online Knowledge base
- User Guides including tutorial videos
- Development Blog
- Customer Service Blog
- E-mail updates
- Online support center
- E-mail support (see the table below for the Platinum response times)
- Telephone Support
- 24/7 Emergency Support
- Periodic health checks
Click here to see our Customer support guide.