Whatever service level you have with Bango you will receive first-class support. Your service level will determine the support channels that are available to you.
On the Bango Premium Support 2014 service level you get the following services:
- Online Knowledge base
- User Guides including tutorial videos
- Development Blog
- Customer Service Blog
- E-mail updates
- Telephone support
- Online support center
- E-mail support (see table below for Premium response times)
Premium customer service is a minimum requirement for the sale of adult / R rated content across all Payment products. This is due to the ongoing certification process carried out by the Bango customer services team.
You can upgrade to our Bango Platinum Support 2014 level quickly and easily via the Bango Management tools.
Click here to see our Customer support guide.